IATA – Passenger Ground Services
Build Your Career on the Ground, Reach New Heights
Passenger Ground Services professionals play a vital role in ensuring the smooth and efficient movement of passengers through an airport. They are responsible for providing professional assistance at various stages of the passenger journey, from check-in and baggage handling to boarding and flight departure.
Career Opportunities
Passenger Ground Services professionals may work across various airport and airline functions, including:
- Handling passenger check-in and baggage acceptance
Operating Computer Reservation Systems (CRS) and Departure Control Systems (DCS) - Verifying passenger travel documents and flight details
- Issuing boarding passes and baggage tags
- Assisting passengers with seat allocation and boarding procedures
- Providing information about flight departures, arrivals and airport facilities
- Handling passenger and baggage queries
- Assisting passengers with special needs and unaccompanied minors
- Supporting boarding and flight close-out procedures
- Following baggage handling and passenger carriage requirements
- Creating awareness of Dangerous Goods regulations applicable to passenger service operations
Course Objective
- Understand the fundamentals of airport and airline passenger operations
- Develop knowledge of passenger check-in and baggage handling procedures
- Understand the functions of Computer Reservation Systems (CRS) and Departure Control Systems (DCS)
- Apply standard procedures for passenger boarding and flight close-out
- Understand passenger and baggage carriage conditions
- Develop awareness of Dangerous Goods regulations relevant to passenger service agents
- Build professional skills required for passenger-facing airport operations
Key Topics
- Introduction to Airport and Airline Operations
- Computer Reservation Systems (CRS)
- Departure Control Systems (DCS)
- Passenger Check-in Procedures
- Baggage Check-in and Handling Procedures
- Airport and Off-site Check-in
- Passenger and Baggage Carriage Conditions
- Boarding Procedures
- Flight Close-out Messaging
- Passenger Service Procedures
- Dangerous Goods Regulations Awareness
- Professional Passenger Handling
The course also provides practical knowledge and learning resources to help students understand passenger ground service operations and prepare for airport-based roles.
Eligibility Criteria
Open to: UG/PG Final Year Students and Graduates from any stream who aspire to build a career in the aviation, airport and airline ground services sector.
Ofcaa Advantage
- Classes conducted by industry professionals
- Opportunity to pursue IATA Certification
- Practical exposure to passenger ground service procedures
- Training in CRS and DCS concepts
- Personality development and professional grooming
- Familiarisation visits to airlines, airports and hospitality establishments
- Free Spoken English and Hindi classes for candidates who require additional language support
- Placement assistance
- Industry-oriented learning environment
Course Duration & Assessment
- Course Duration: 3 Months
- Training: Approximately 60 hours of study
- Assessment: Final examination as per applicable course requirements
Launch Your Career in Passenger Ground Services
Gain the knowledge and professional skills required to pursue opportunities in airlines, airports, ground handling companies and passenger service operations. Prepare yourself to become a confident and service-oriented aviation professional.
Award
An IATA Certificate is awarded upon successful completion of the final
examination.
